New Delhi: Dissolling behavior of threatening frontline employees with violence on land at airports – and not only aircraft on the ship – no passengers can be placed on a fly list without any fly. The demonstration boards in airports may soon warn people against making videos of helpless ground staff. Airline officials are rarely found in boarding gates, where passengers are venting their IRE when the long-term delay or the cancellation of the final-minute, leaving the frontline staff for themselves.While passengers may soon be reminded of their duties, their rights as consumers will also be better preserved. Union Aviation Minister Ram Mohan Naidu has installed a panel to review the existing civil aviation requirements (DGCA or cars of rules) to ensure more effective and quick redressal of two major passenger complaints – return of airline tickets to passengers; And facilities provided by the airlines due to boarding, cancellation and delays by the airlines.Leaded by a senior DGCA officer, the panel first held its first meeting to modify the passenger-centric rules as “conforming to international best practices” earlier this month. A more consumer-friendly approach requires “taking into account the growth of the Indian aviation sector.”Accordingly, “Airlines were advised to analyze the complaint/complaint resolution data of the last six months and is based on the amendments to reduce passenger complaints (this recommendation),” people said. Airlines have been directed to review data related to consumer complaints of at least the last six months and to suggest on cars related to two issues within seven working days.Other stakeholders such as airports, IATA and Federation of Indian Airlines have also been asked to send suggestions based on “international best practices and their experiences.”Some causes of passenger complaints were identified, which requires dealing. For example, “small airports do not contain restaurants or canteens, making it difficult to provide food or refreshments in case of delay and cancellation of flight,” he said.Regarding ensuring frontline staff security, the panel has decided: “In case of flight disruption, the ground staff should be adequately protected from angry passengers. Possible solutions such as demonstrations of notice at counters can be detected…. Proper demonstration at airports prohibits videography of airline/airport staff and (warning against (warning) passengers. ,It turns out that the panel will examine options such as expanding uncontrolled behavior – which cannot put passengers in the list without fly – currently at the airport on the aircraft. Which means, if angry passengers threaten the helpless employees at the boarding gate, they can be seen as a disruptive behavior with later action, which are not able to fly for a few periods based on their level of misconduct, people said people said that people said.There are now two economically strong airlines with Indians – Tata Air India Group and Indigo – Government has focused on passenger rights. “Before Tata handled the AI and AI Express in February 2022, all other airlines except IndiGo were struggling to survive. So before Kovid, any conversation with most airlines for better grievance redressal will usually find this line: ‘If you apply it, we will close.”Now with two strong players and some are finally showing the ability to become important airlines, consumer rights are ultimately in meditation.
