The UAE leads the world in the use of mobile shopping, the global survey shows. world News
According to the 2025 Global Digital Shopping Index, UAE has been ranked first globally with 67% consumers to use your smartphone to use your smartphone at first globally for the use of mobile shopping. The report beyond other technology-loving markets such as Saudi Arabia (66%) and Singapore (65%), which strengthens his position as a leader in digital retail engagement.
Mobile shopping increases in UAE
The use of smartphones for retail purchases in UAE has increased by 2022 since 2022, which is inspired by the demand for convenience, safety and spontaneous omnichannel experiences. According to the survey, the UAE leads to online shopping through mobile devices at 37%, which was commissioned by visa acceptance solutions and operated by PymNTs Intelligence. The study collected insights from 1,679 consumers and 329 traders in eight global markets between October 17 and December 9, 2024.
In-store shopkeepers also go mobile
While mobile is prominent, it is also changing in-store shopping experience:
- 73% of the UAE use your phone in-store to compare, discover coupons, discovered coupons, or collect loyalty awards.
- This high engagement reflects a growing comfort with mixed retail trips, where the mobile device serves as digital and physically shopping as auxiliary.
Mobile shopping habits
Although mobile shopping spreads all age groups, the adoption rate is different:
- Millennials lead with 73% of adoption, most in all age groups.
- General X surprisingly outplaces
General jade To highlight a more installed dependence on mobile shopping. - Baby boomers and seniors show very little adoption with only 18% using smartphones for their latest purchase.
Safety and Facilitation Fuel Mobile Growth
UAE consumers cite safety and ease of use as the major causes of their high mobile engagement:
- 32% of users used biometric authentication (fingerprint or facial identification) in their latest online transactions that are almost double the global average.
- One-third of the shopkeepers chose one-clickout through third-party platforms, which exceeds the global average of 17%.
Shopping on cross-channel shopping
Consumers and businesses in UAE are adopting rapid cross-channel shopping facilities, allowing spontaneous infection between online and offline retail:
- 53% of UAE shopkeepers are already used or interested in using cross-channel features.
- On the business side, 56% of traders currently offer these options, while there is a 28% plan to implement them.
Between consumer expectations and retailer Prasad, this alignment keeps UAE as a leader in Digital Commerce Innovation.
Daily shopping habits highlight mobile preference
According to the index:
- The UAE shopkeepers perform 1.5 mobile shopping activities per day, only for Saudi Arabia.
- They use mobile phones for product research on an average 17 days per month, preferring smartphones on computers in all digital shopping works.
