Southwest Airlines calls ‘sorry’ to forget two blind women in New Orleans, gives $ 100 voucher for delay

Southwest Airlines overtook two blind women, chemillies Tate and Sherri Brun at the New Orleans Airport, causing a delay of five hours in her journey, although the airline initially denied the allegation and insisted that they were not left behind. The airline stated that the flight was delayed by women five hours and several other passengers were adjusted in a separate flight, but the two women came to know about it when they boarded their delayed aircraft and felt that they were only two passengers in the aircraft. They were told that they were only two passengers in the Orlando-bound flight as others had gone. “I was angry and disappointed,” said Chemily Tate.The South -West denied that Brun and Tate were forgotten at the gate. The airline stated that the flight for which the women were determined were delayed by about five hours and many of the other passengers were “adjusted another MCO-bound flight which was left a short time before the nearby gate.”“Both these customers were not re -booked on that flight, so their assigned gate never changed,” Southwest said. “Our records show that he flew to MCO on an airplane parked at its original door.”The women complained that they were not told about rebooking and could not see any information due to their disability. Both friends said that they took their unique flight story into the media, so that awareness of something that could be with other equally located passengers until the airline applies.Southwest then released a public apology and offered each $ 100 voucher to Brun and Tate and said that he was not eligible for a complete refinn as he had completed his originally set flight. “We apologize for inconvenience,” the statement continued. “Southwest is always looking for ways to improve our customers’ travel experiences, and we are active in the airline industry sharing the best practices about the best adjustment of disabled travelers.”